IT Support
Articles
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Changing your password in the Crimson app
1. To change your password, login to the Crimson app or if you are a Dulwich student - log into the Dulwich version of the Crimson app - SE 21 Crimson app 2. In the bottom left corner, select from ...
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Joining the Crimson app
As a student at Crimson Education you will be invited to join the Crimson app. This invitation will look like the invitation below: Please click on ‘Login’ to action the invitation. By clicking o...
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Messaging Feature Enhancements
Deleting Messages: Currently you cannot delete a message you have sent to another user when using Messaging on the Crimson app Attachments: We do not currently offer the ability to upload or do...
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Crimsonbot
Through our messaging feature we have given you the ability to give us feedback directly about the Crimson app. Messaging the Crimsonbot will send your feedback directly through to the Product and ...
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Messaging on the Crimson app
This will be the one place you can talk to your Crimson team for things like quick questions, session prep or to clarify session tasks. You can talk to your team one on one or all together using gr...
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Creating a group thread
To create a group message or thread between multiple users: Click on which is located next to the Search bar in the top left window of Messaging A popup will appear that will allow you to enter...
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Completing a Test Prep exam
When completing a Test Prep exam, you will be asked to answer multi-choice reading, writing and math questions and/or single answer math questions: Examples of question types: Multi-choice readin...
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Capturing your Grades
Capturing your grades will help provide additional information for your team in order to provide strategic plans and guidances to utilising your services and directing you towards your goals. Plea...
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Automatically confirming the length of your sessions
To ensure we accurately keep track of the hours you have used and so we can gather real time feedback on how your session went, we have set a time limit of 48 hours to provide feedback on the lengt...
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Responding to a booking
The Crimson app's booking calendar makes accepting an invitation from your tutors, mentors, consultants, education coordinators and strategists easy. You will receive invitations and can make book...